Shipping and Returns

Australian Shipping

  • We offer free standard shipping Australia wide for orders over $250

  • Flat rate of $9.95 for all orders under $250 

  • Flat rate of $4.95 for Akryllix shipping 

International Shipping

  • We offer a flat rate of $60 for standard international shipping ( 7 - 21 business days)

All orders placed before 3pm ACST are processed same day or the next business day. Once your order has been dispatched you will receive an email with shipping confirmation and tracking number. If you require a signature on delivery with your purchase please add this in a note on your order at time of checkout. 

Pinkhill is not responsible for any customs/import duties & taxes on international orders. We recommend contacting your local customs office for more information.

How Do I Use My Gift Voucher or Promo code

When you are checking out your cart you will have the option to apply a gift voucher or promo code to your order. Each gift voucher will have its own unique code which you can enter in and press apply. Each coupon is identified by a Coupon Code and has different requirements and redemption rules. Please check your coupon — all requirements stated on the coupon must be met to receive the discount.

Please note only one promo code can be redeemed per order.

If you are having trouble applying your gift voucher or promo code please contact us pinkhill@ymail.com

 

What Do I Do If I Received A Faulty Or Incorrect Item

Please email us straight away at pinkhill@ymail.com. For a faulty item we request that you also include photos of the fault. You can find more information on our return and refund policy in our terms and conditions.